Privacy Policy

This Privacy Policy describes how TollGo collects, uses, and discloses your personal information when you use our online platform and related services for activating Swiss motorway vignettes. We are committed to protecting your privacy and handling your data in compliance with applicable data protection laws, including the Swiss Federal Act on Data Protection (FADP) and the European Union's General Data Protection Regulation (GDPR), where applicable.

Who We Are

TollGo, with its address at Seestrasse 22, 6300 Zug, Switzerland, is the data controller responsible for the processing of your personal information collected through our service.

Information We Collect

We collect information necessary to provide you with the service of activating a Swiss motorway vignette. This includes:

Vehicle Information: Details about the vehicle requiring the vignette, such as license plate number, country of registration, and vehicle category (if applicable).
Payment Information: Details required to process your payment for the vignette, which may include credit card numbers or other payment account details. This information is processed securely by our trusted payment service providers.
Contact Information: Information you provide when contacting our customer support, such as your name and the content of your communication.
Usage Data: Information about how you access and use our site, such as IP address, browser type, operating system, pages visited, and time spent on our site. This helps us understand how the service is used and improve it.
Cookies and Similar Technologies: We use cookies and similar technologies to operate and improve our service, authenticate users, remember user preferences, and analyze traffic and usage trends.

How We Use Your Information

We use the information we collect for the following purposes:

To provide and operate our vignette activation service, including processing your request and activating the vignette with the relevant authorities.
To process your payment for the service.
To provide customer support and respond to your inquiries.
To improve and optimize our online platform and services.
To ensure the security of our service and prevent fraud.
To comply with legal obligations and enforce our terms and conditions.

How We Share Your Information

We may share your personal information with third parties in the following circumstances:

With Relevant Authorities: We share vehicle information and other necessary details with the relevant Swiss authorities responsible for the activation and verification of motorway vignettes, as required to fulfill the service.
With Payment Processors: We share payment information with secure payment service providers to process transactions. These providers are obligated to protect your information and use it only for payment processing.
With Service Providers: We may share information with third-party service providers who perform services on our behalf, such as hosting, analytics, and technical support. These providers are contractually obligated to keep your information confidential and use it only for the purposes we disclose to them.
For Legal Reasons: We may disclose your information if required by law, legal process, government request, or to protect our rights, privacy, safety, or property, or that of our users or the public.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period is determined by considering the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These may include the right to:

Request access to your personal information.
Request correction of inaccurate personal information.
Request erasure of your personal information.
Request restriction of processing of your personal information.
Object to the processing of your personal information.
Request data portability.
Withdraw consent at any time, where processing is based on consent.
Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the physical contact details provided below. We may need to verify your identity before processing your request.

Cookies and Tracking Technologies

Our site uses cookies and similar technologies to enhance your user experience, ensure the proper functioning of the service, and gather information about usage patterns. You can control cookies through your browser settings, but disabling them may affect the functionality of our site.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will revise the "last updated" date at the top of the policy (note: date not displayed as per user instruction, but internal record is kept). We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us by postal mail at:

TollGo
Seestrasse 22
6300 Zug
Switzerland